Zoës Kitchen

Zoës Kitchen, a national brand restaurant chain with over 250 locations, approached ResultStack with a vision to build a new, proprietary digital infrastructure.

Following the roll-out of its new platform, Zoës ranking in the Gartner L2 Digital IQ Report was up more than 50%, which is the highest year-over-year improvement Gartner has ever recorded.

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Identify & Plan

The Problem

Prior to our partnership, Zoës Kitchen launched an initial version of online ordering and a customer loyalty program, but adoption was low and too many disparate technologies were being used to support the business goals of the launch. Zoës engaged with ResultStack to completely transform its digital platform and architect a solution that could support multiple points of consumer and business interaction while increasing adopting and online sales.

EXPERTISE & EXECUTION

The Process

Working closely with multiple teams at Zoës Kitchen - including marketing, IT and C-Suite, ResultStack instituted a phased development process that allowed for the rapid transformation of Zoës digital infrastructure. Due to the phased development approach, ResultStack was able to constantly adjust to changes in priorities during the development process. Initial features for user registration and authentication, location and menu management, and online ordering through an integration with the existing point-of-sale provider were quickly executed to support both the consumer website and mobile app. Additionally, ResultStack developed and deployed a proprietary customer loyalty program, promotions and rewards platform, a stored value / gift card system, and integration with a multi-channel communication platform.

SUCCESS & ACHIEVEMENT

The Results

Following roll-out of its new platform, Zoës ranking in the Gartner L2 Digital IQ Report was up more than 50%, which is the highest year-over-year improvement Gartner has ever recorded. They now rank #36 on the list of top national brands for their digital solutions. ResultStack was able to deliver quality work at a faster pace than any other technology partner previously worked with and were able to dramatically increasing online sales and create millions of positive consumer interactions with the brand.

Case Study Features

Real-time Communication Between All Systems

Multiple Hardware and Software Integration Points

Scalable Cloud-Architecture Designed to Support a High Volume of Data

Consumer Website

iOS and Android Mobile App

Loyalty & Stored Value Systems

Catering Staff Portal

Backend Management Portal

Zoës Kitchen + ResultStack

“ResultStack was able to deliver quality work at a faster pace than any other technology partner I have ever worked with. They were able to completely transform the way we do business, dramatically increasing online sales and creating millions of positive consumer interactions with our brand.”

BRYAN RAKOWSKI

VP TECHNOLOGY | ZOËS KITCHEN